Terms of service

Terms of Service

Last Updated: September 2, 2026

Welcome to Scents Avenue. These Terms of Service ("Terms," "Terms of Service," or "Agreement") govern your access to and use of the Scents Avenue website, scentsavenue.shop, and your purchase of products through our Store.

By accessing our Store or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Store.

1. About Our Store

Scents Avenue is an online retailer offering branded products through our website.

Throughout these Terms, "Scents Avenue," "we," "us," and "our" refer to Scents Avenue. "You" and "your" refer to the person accessing our Store or purchasing our products.

Our Store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services online.

2. Eligibility

By using our Store, you represent that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use the Store only for lawful purposes.
You will comply with these Terms and all applicable laws and regulations.

If you are purchasing products on behalf of another person or business, you represent that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information on our Store are accurate.

However:

Product colors and appearance may vary depending on your device or screen.
Packaging, labeling, or product presentation may occasionally differ from photographs shown on the Store.
Product availability may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions at any time.

We do not guarantee that all product descriptions, photographs, pricing, or other Store content will always be complete, accurate, or current.

4. Branded Products and Trademarks

Scents Avenue may offer products associated with various brands and manufacturers.

All trademarks, logos, brand names, product names, images, and other intellectual property belonging to their respective owners remain the property of those owners.

Unless expressly stated otherwise, Scents Avenue is not the owner of those third-party trademarks.

Nothing on our Store should be interpreted as granting you a license or right to use any third-party trademark, logo, image, or other intellectual property.

5. Orders

When you place an order through our Store, you are making an offer to purchase the selected products.

After you place an order, you may receive an email confirming that we have received your order. An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including where:

A product is unavailable.
There is an error in product information or pricing.
We suspect fraudulent or unauthorized activity.
We are unable to verify the information provided.
The order appears to be placed for unauthorized resale or other prohibited purposes.
We are unable to fulfill the order for another legitimate reason.

If we cancel an order after payment has been made, we will issue an appropriate refund to the original payment method.

6. Pricing and Payment

All prices displayed on our Store are subject to change without notice.

We reserve the right to correct pricing errors, including after an order has been submitted.

Payment must be successfully received before an order can be processed and shipped.

Available payment methods are displayed during checkout. Payment processing may be handled by third-party payment providers.

You agree to provide accurate and current billing and payment information.

7. Shipping and Delivery

We ship orders to the locations and addresses supported by our Store.

You are responsible for providing a complete and accurate shipping address at checkout.

Delivery dates and shipping estimates are estimates only and are not guaranteed unless expressly stated otherwise.

Scents Avenue is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, natural disasters, customs delays, governmental actions, or other unforeseen events.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

By purchasing from Scents Avenue, you agree to follow the applicable requirements and procedures described in that policy.

Nothing in our Return & Refund Policy or these Terms is intended to remove or restrict any rights you may have under applicable consumer protection laws.

9. Customer Accounts

If you create an account with us, you are responsible for:

Maintaining the confidentiality of your login credentials.
Providing accurate account information.
Keeping your account information up to date.
All activity that occurs through your account, to the extent permitted by law.

Please notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, fraud, abuse, or violation of these Terms.

10. Acceptable Use

You agree not to use our Store:

For any unlawful or fraudulent purpose.
To violate any applicable law or regulation.
To interfere with or disrupt the operation or security of the Store.
To attempt to gain unauthorized access to our systems or accounts.
To introduce malicious code, viruses, or harmful technology.
To scrape, copy, reproduce, or exploit Store content without permission.
To impersonate another person or entity.
To submit false or misleading information.
To engage in activity that could harm Scents Avenue, our customers, or our service providers.

We reserve the right to restrict or terminate access to our Store if we believe these Terms have been violated.

11. Intellectual Property

All content on our Store, including text, graphics, photographs, logos, designs, page layouts, product descriptions, videos, software, and other materials, is owned by or licensed to Scents Avenue or its respective content owners, except for third-party materials and trademarks belonging to their respective owners.

You may view and use Store content for your personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, copy, publish, sell, create derivative works from, or otherwise exploit our Store content without our prior written permission, except where permitted by law.

12. User Reviews and Content

If our Store allows you to submit reviews, comments, photographs, testimonials, or other content ("User Content"), you remain responsible for the content you submit.

By submitting User Content, you grant Scents Avenue a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, and modify that content for purposes related to operating, promoting, and improving our business, subject to applicable law.

You represent that:

You own or have the necessary rights to submit the content.
The content does not violate the rights of another person or business.
The content is not unlawful, fraudulent, defamatory, threatening, or abusive.
The content does not contain malicious software or harmful material.

We reserve the right to remove User Content that we believe violates these Terms or applicable law.

13. Third-Party Services and Links

Our Store may use or provide access to third-party services, applications, payment processors, shipping providers, advertising platforms, or websites.

Third-party services are governed by their own terms and policies.

Scents Avenue is not responsible for the content, availability, security, or practices of third-party services that we do not control.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our Store and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

The Store will always be available or uninterrupted.
The Store will be free from errors or technical problems.
All information on the Store will always be accurate or complete.
The Store will be free from viruses or other harmful components.

We make no warranties except those that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Scents Avenue and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our Store or purchase of our products.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Scents Avenue and its owners, employees, contractors, service providers, and affiliates from claims, damages, liabilities, losses, costs, and expenses arising from:

Your violation of these Terms.
Your misuse of our Store.
Your violation of applicable laws or third-party rights.
Information or content you submit to our Store.
Your fraudulent or unauthorized activities.

17. Privacy

Your use of our Store is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy before using our Store.

18. Errors and Corrections

Our Store may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, prices, availability, promotions, shipping information, or other content.

We reserve the right to correct errors and update information at any time without prior notice.

If an error affects an order you have already placed, we may contact you to provide options or cancel the affected order and issue an appropriate refund.

19. Force Majeure

Scents Avenue will not be responsible for delays or failures to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, terrorism, government actions, labor disputes, internet or infrastructure failures, transportation disruptions, supply shortages, pandemics, or other events beyond our reasonable control.

20. Termination

We may suspend or terminate your access to our Store at any time if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive conduct, or otherwise misused our Store.

Any provisions of these Terms that by their nature should survive termination will continue to apply after termination.

21. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of the Store after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to Scents Avenue, without regard to conflict-of-law principles, except where applicable law provides otherwise.

Any disputes will be handled in accordance with applicable law and the rights available to consumers in their applicable jurisdiction.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our Store, constitute the terms governing your use of our Store and purchases from Scents Avenue.

25. Contact Us

If you have questions about these Terms of Service, please contact us:

Scents Avenue
Email: support@scentsavenue.shop
Website: scentsavenue.shop