Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with Scents Avenue. We work hard to process and deliver your orders as quickly and safely as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through scentsavenue.shop.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During holidays, promotions, product launches, or periods of unusually high order volume, processing may take longer than the standard timeframe.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

2. Shipping Methods and Delivery Times

We offer shipping options that are displayed during checkout based on your delivery address and the items in your order.

Estimated delivery times may vary depending on:

• Your location
• The shipping method selected
• Carrier operating conditions
• Weather
• Holidays
• Order volume
• Other circumstances outside our control

Shipping estimates provided at checkout are estimates and are not guaranteed delivery dates.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout before you complete your purchase.

From time to time, Scents Avenue may offer free shipping promotions or other shipping discounts. Any applicable requirements will be stated at the time of the promotion.

4. Tracking Your Order

When tracking information is available, it will be provided to you by email after your order has shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

You can use the tracking number provided to monitor the progress of your shipment.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order has not yet shipped and you notice that your shipping address is incorrect, please contact us as soon as possible at:

support@scentsavenue.shop

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has been placed.

If an order has already shipped to an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the package needs to be reshipped.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery processes.

If tracking shows that a package is delayed, please allow additional time for the carrier to complete delivery.

If your package appears to be lost or has not been delivered within a reasonable period after the expected delivery date, please contact us at support@scentsavenue.shop.

We will work with you and, when appropriate, the shipping carrier to investigate the shipment.

7. Packages Marked as Delivered

If the carrier's tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking around your property and other safe delivery locations.
• Checking with household members, neighbors, or building management.
• Reviewing the carrier's tracking information.
• Contacting the shipping carrier directly.

You may also contact us at support@scentsavenue.shop, and we will do our best to assist.

However, Scents Avenue cannot guarantee replacement or refund of packages that the carrier confirms as delivered.

8. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, please contact us at support@scentsavenue.shop within 7 days of delivery.

Please provide:

• Your order number
• Photographs of the shipping box
• Photographs of the damaged product
• A description of the damage

This information may be required to help us investigate the issue with the shipping carrier.

If the product was damaged during shipment or another issue occurred that is our responsibility, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

9. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us at support@scentsavenue.shop within 7 days of delivery.

Please include your order number and photographs of the items received when applicable.

We will review the issue and, if confirmed, work to provide the correct product or another appropriate resolution.

10. International Shipping

If international shipping is offered for your location, additional charges, customs duties, taxes, brokerage fees, or other import-related costs may apply.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

International delivery times may vary significantly due to customs processing and other factors outside our control.

Scents Avenue is not responsible for delays caused by customs authorities.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination, carrier requirements, or applicable laws and regulations.

If an item cannot be shipped to your location, we may need to cancel the affected portion of your order and issue an appropriate refund.

12. Refused or Undeliverable Packages

If a package is refused, returned to us because of an incorrect or incomplete address, or otherwise deemed undeliverable, we may contact you to arrange reshipment.

Additional shipping costs may apply to reship the order.

If you choose not to have the package reshipped, any refund may be reduced by shipping, return, or other costs incurred by Scents Avenue, where permitted by applicable law.

13. Shipping Delays Beyond Our Control

Scents Avenue is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Holidays
• Customs delays
• Government actions
• Transportation disruptions
• Strikes or labor disputes
• Unexpected increases in shipping volume
• Other unforeseen circumstances

We will make reasonable efforts to assist customers when such delays occur.

14. Order Cancellation Before Shipment

If you need to cancel an order, contact us as soon as possible at support@scentsavenue.shop.

We will attempt to cancel the order before it is processed or shipped.

Once an order has shipped, it generally cannot be canceled through our shipping process. In that case, you may need to follow our Return & Refund Policy.

15. Contact Us

If you have questions about shipping or your order, please contact us:

Scents Avenue
Email: support@scentsavenue.shop
Website: scentsavenue.shop