Privacy Policy

Last Updated: September 2, 2026

Scents Avenue ("Scents Avenue," "we," "us," or "our") operates the website scentsavenue.shop (the "Store"). We sell branded products through our online store.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our Store, create an account, place an order, contact us, or otherwise interact with us.

By using our Store, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect different types of information depending on how you interact with our Store.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our Store, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Account login information, if you create an account
• Order and purchase information
• Products purchased or considered
• Information you provide when contacting customer support
• Marketing and communication preferences
• Other information you voluntarily provide to us

Payment Information

When you make a purchase, payment information is processed by our payment providers. We generally do not directly store complete payment card numbers or security codes on our own systems.

Depending on the payment method you choose, your payment information may be processed by third-party payment providers such as Shopify Payments, PayPal, credit/debit card networks, or other payment services available through our Store.

Your payment provider's privacy policy may apply to information it collects and processes.

Information Collected Automatically

When you visit our Store, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• General location information
• Referring website or source
• Pages viewed and products viewed
• Date and time of visits
• Information about how you interact with our Store
• Cookies and similar technologies

This information may be used to operate, secure, analyze, and improve our Store.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Process payments
• Ship products to you
• Provide order confirmations and shipping updates
• Provide customer service and support
• Communicate with you about your orders
• Create and manage customer accounts
• Improve our products, services, website, and shopping experience
• Personalize your experience on our Store
• Detect, investigate, and prevent fraud, abuse, and unauthorized activity
• Maintain the security of our Store
• Analyze website traffic and usage
• Send promotional emails or other marketing communications where permitted by law
• Comply with legal and regulatory obligations
• Enforce our terms, policies, and agreements
• Fulfill other purposes disclosed to you at the time information is collected

3. Cookies and Similar Technologies

Our Store may use cookies, pixels, tags, web beacons, and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use these technologies to:

• Keep our Store functioning properly
• Remember items in your shopping cart
• Remember preferences
• Maintain customer sessions
• Understand how visitors use our Store
• Measure website performance
• Improve our Store
• Provide relevant advertising or marketing, where applicable
• Detect fraudulent or suspicious activity

Some cookies may be placed by third-party service providers that help us operate our Store, analyze traffic, process payments, or provide advertising and marketing services.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Store.

4. Shopify

Our Store is hosted and operated using Shopify, which provides the ecommerce platform that allows us to sell our products to you.

Shopify may collect and process information about your use of our Store and transactions made through it. Shopify's handling of personal information is subject to its own privacy practices.

You can learn more about Shopify's privacy practices through Shopify's official privacy information.

5. How We Share Your Information

We may share information with third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

• Shopify and ecommerce service providers
• Payment processors and payment service providers
• Shipping and delivery companies
• Order fulfillment providers
• Website hosting, analytics, and technology providers
• Customer service and communication providers
• Marketing and advertising service providers
• Fraud prevention and security providers
• Professional advisors, such as accountants, attorneys, or consultants
• Government authorities or law enforcement when required or permitted by law

We do not sell your personal information for money in the ordinary course of operating our Store.

We may also disclose information if necessary to protect our rights, property, safety, customers, or others, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

6. Marketing Communications

If you provide your email address or otherwise consent to receive marketing communications, we may send you information about products, promotions, offers, and other updates from Scents Avenue.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us at:

support@scentsavenue.shop

Please note that even if you opt out of promotional communications, we may still send you non-promotional communications relating to your orders, purchases, account, or other necessary transactions.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business and financial records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

9. Third-Party Websites and Services

Our Store may contain links to websites, applications, or services operated by third parties.

If you follow a link to a third-party website, that website's privacy policy and terms may apply instead of this Privacy Policy.

We are not responsible for the privacy, security, or content practices of third-party websites or services.

10. Children's Privacy

Our Store is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at support@scentsavenue.shop so that we can take appropriate steps to address the situation.

If applicable law in your jurisdiction requires a different minimum age, we will follow the requirements of applicable law.

11. Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information.

These rights may include, where applicable:

• The right to know what personal information we collect and how we use it
• The right to request access to personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of certain personal information
• The right to opt out of certain marketing communications
• The right to withdraw consent where processing is based on consent
• The right to object to or restrict certain processing
• The right to request portability of certain personal information
• The right to appeal certain privacy decisions, where applicable

These rights are subject to applicable legal exceptions and limitations.

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before completing certain requests.

12. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances, these rights may include the right to:

• Know about the categories of personal information collected, used, or disclosed
• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain forms of sharing or selling of personal information, where applicable
• Receive equal treatment for exercising applicable privacy rights

Scents Avenue does not discriminate against customers for exercising privacy rights granted to them by applicable law.

If you are a California resident and would like to submit a privacy request, contact us at support@scentsavenue.shop.

13. International Customers

If you access or purchase from our Store from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Privacy laws in those countries may differ from the laws in your country.

Where required by applicable law, we will take appropriate measures for international transfers of personal information.

14. Do Not Track

Some web browsers may transmit "Do Not Track" signals or similar mechanisms.

Because there is currently no universally accepted standard for responding to such signals, our Store may not respond to all browser-based Do Not Track signals.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Scents Avenue
Email: support@scentsavenue.shop
Website: scentsavenue.shop

We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.