Return & Refund Policy

Last Updated: September 2, 2026

Thank you for shopping with Scents Avenue. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

1. Return Eligibility

We accept returns within 30 days of delivery, provided that the following conditions are met:

• The item is unused and in its original condition.
• The item is in its original packaging, with all tags, seals, accessories, and included materials intact.
• The item is not damaged, altered, or otherwise used.
• You provide proof of purchase or your order number.

Certain products may not be eligible for return due to hygiene, safety, or other restrictions. Please contact us before sending any item back to confirm eligibility.

2. Items That Cannot Be Returned

For health, hygiene, and safety reasons, we generally do not accept returns of products that have been opened, used, sprayed, tested, or otherwise altered.

This may include fragrances, perfumes, cosmetics, personal-care products, or other sealed products where the original seal has been broken.

We also reserve the right to refuse returns that do not meet the conditions described in this policy.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your order arrives:

• Damaged
• Defective
• Missing an item
• With the wrong product
• Significantly different from what you ordered

please contact us at support@scentsavenue.shop within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• Any other information that may help us investigate the issue

If the issue is confirmed to be our error or a shipping-related damage, we may provide a replacement, store credit, or refund, depending on the circumstances.

4. Change of Mind

If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the product is unopened, unused, and in its original condition and packaging.

Return shipping costs for change-of-mind returns are generally the responsibility of the customer.

5. How to Request a Return

To request a return, please email:

support@scentsavenue.shop

Please include your:

• Full name
• Order number
• Product(s) you wish to return
• Reason for the return

Do not send products back before receiving return instructions from us.

We will review your request and provide instructions if your return is approved.

6. Return Shipping

Unless the item is defective, damaged during delivery, or incorrectly shipped by us, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service when returning an item. Scents Avenue is not responsible for returned packages that are lost or damaged during return shipping when the customer is responsible for the return.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or another circumstance where applicable law requires otherwise.

8. Partial Refunds

In certain circumstances, we may issue a partial refund rather than a full refund. This may apply when:

• An item is returned with missing components or packaging.
• The item has been opened or used when it was required to be unopened.
• The product has been damaged after delivery.
• The item is returned in a condition that does not meet our return requirements.

Any reduction in the refund amount will be determined based on the condition of the returned product and applicable law.

9. Exchanges

We may offer exchanges for eligible products, subject to product availability.

If you would like to exchange an item, contact us at support@scentsavenue.shop before returning the product.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

10. Refused or Undeliverable Packages

If a package is refused by the customer, an incorrect or incomplete shipping address was provided, or the package is returned to us as undeliverable, any refund may be reduced by applicable shipping, return, or other costs incurred by Scents Avenue.

This does not limit any rights you may have under applicable consumer protection laws.

11. Final Sale Items

Products specifically identified as final sale at the time of purchase are not eligible for return or refund except where required by applicable law.

12. Fraudulent or Abusive Returns

We reserve the right to investigate and refuse returns or refunds where we reasonably believe there is fraud, abuse, repeated misuse of our return policy, or other unlawful activity.

Nothing in this policy is intended to limit any rights provided to customers under applicable consumer protection laws.

13. Changes to This Policy

Scents Avenue may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have questions about a return, refund, or exchange, please contact us:

Scents Avenue
Email: support@scentsavenue.shop
Website: scentsavenue.shop